Assistant Manager Deputy Manager

Job Description

Handling Front end.

• Handling Customer Engagement (Telephones, Walk-in, IVR (Monthly-Avg 80-90)
• Handling Collections( Customers, Channel partners)
• Direct ( Self funded),
• Bank loan funded) [ handles calls, Mail and Meetings]
• Should be focusing on customer service & effectively manage and build customer relationships across entire life cycle of customer with the organisation.
• Trouble shoot customer issues related to Real Estate industry
• Clarify customer requirements; probe for and confirm understanding of requirements or problem.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy.
• Confirm customer understanding of the solution and provide additional customer education as needed.
• Prepare complete and accurate work and update customer file.
• Relationship Management.

Transfers related to all 3 projects.

• Unit Mergers,
• Name change
• Prepare MIS:

Daily ( Walk-in, IVR, Transfers, Name change, Bank loan cases, Agreements, Update on DMS)

Monthly ( CRM Deck/ Board review, Customer Portals, Mobile application)

1. Facilitation and Execution of bank loan documentation.