Assistant Manager Deputy Manager

Posted 206 weeks ago

Job Description

Handling Front end.

  • Handling Customer Engagement (Telephones, Walk-in, IVR (Monthly-Avg 80-90)
  • Handling Collections( Customers, Channel partners)
  • Direct ( Self funded),
  • Bank loan funded) [ handles calls, Mail and Meetings]
  • Should be focusing on customer service & effectively manage and build customer relationships across entire life cycle of customer with the organisation.
  • Trouble shoot customer issues related to Real Estate industry
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Relationship Management.

Transfers related to all 3 projects.

  • Unit Mergers,
  • Name change
  • Prepare MIS:

Daily ( Walk-in, IVR, Transfers, Name change, Bank loan cases, Agreements, Update on DMS)

Monthly ( CRM Deck/ Board review, Customer Portals, Mobile application)

  1. Facilitation and Execution of bank loan documentation.

Candidate Profile

Knowledge


  • CRM Processes in Real estate - both front end & back end.
  • Customer service and Collections.
  • CRM Functions / Telephone etiquette/ Fluent written & spoken English



Functional Skills


Manages/ Walk in/ Phone calls/ IVR.

Well versed with all CRM functions.

Client Serving & Collections.

Relationship Management.



Soft Skills


Self-driven & proactive strong Team Player

Interpersonal skills and Problem solving abilities.

Empathy, Patience and warm disposition.

Telephone & Meeting etiquette.

Process Orientation



Educational Qualifications


  1. MBA (HR & Finance)

Job Summary

Internship Job type
8+ years Experience

Contact

Plot No. 18, 2nd Floor, Institutional Area, Sector 32,
Noida, UP, 201301
Email: company@gmail.com Phone: +91 - 1246281630

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